Shipping rates are calculated in the shopping cart before payment is made. Rates are subject to weight and size of order as well as the speed of the shipping option chosen.

IMPORTANT: Due to the current crisis, there may be some delays in shipping and delivery. International orders are not guaranteed as we have no information on other countries’ postal statuses at this time. Please check with your country’s postal service prior to placing an order. 

If you would like to protect your domestic or international order in the event it is lost, damaged or stolen, please see information on Route+ Shipping Protection below.

Order Protection

Lotus Blooming Herbs™ is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

See information below to learn more about Route and Route+.

Domestic Orders

Orders are processed within 2 business days of receipt, Monday through Friday, excluding holidays. We offer a free, first class, domestic shipping option for orders of Authentic Shilajit™ only. Due to weight limits we do not offer a free shipping option on our other products. 

International Orders

Orders are processed within 2 business days of receipt, Monday through Friday, excluding holidays.

Lotus Blooming Herbs is not responsible for any delays, taxes, seizures or duties that may result because of a country’s Customs and/or import regulations. International customers are responsible for knowing the laws and regulations of their country concerning import of dietary supplements. 

Return Policy

Returns

Customer satisfaction is our primary concern. We want you to be happy with the products that you have spent your hard earned money on. If you are not satisfied, please notify us within 30 days of purchase with the reason you are dissatisfied and you can return your items for a full refund minus shipping charges and a $2.00 restocking fee. 

Unopened and unused products can be returned within 30 days for a full refund minus shipping charges and a $2.00 restocking fee.

Route

What is Route?

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

Route+

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

Where is my order?

Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.

What if my order never arrives or is stolen?

To protect your order against loss or theft, add Route+ package protection at checkout. 

When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

Damaged Items

To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at info@lotusbloomingherbs.com and we will be happy to work with you to remedy the situation.

What do I get when I insure my order with Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

What are Route’s terms and conditions? 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

How do I file a claim for my lost, stolen or damaged order?

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/. 

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form. 

Does Route+ cover stolen items?

Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.